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Patient Responsibilities

PATIENT RESPONSIBILITIES

If you are unable to attend for an appointment, please let us know so that we can offer it to someone else.

If you are late for your appointment, you may be asked to re-book at another time.  Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity.  Please ring the surgery before 10am if at all possible.

An urgent appointment is for an urgent medical problem.  Only one problem can be discussed at a time with the clinician.

We would ask you to be patient if the doctor is running late.  This is often due to unforeseeable emergencies but please ask for an explanation from the receptionist.

Make a separate appointment for each patient that needs to be seen.  This allows the doctor enough time to treat each patient with the time that they deserve.

Please act in a responsible and courteous manner whilst on the practice premises for the safety and comfort of others.

Please treat all surgery staff, fellow patients, carers and visitors politely and with respect.  Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.

ZERO TOLERANCE STATEMENT

The practice reaffirms its commitment to protect all staff, patients and visitors from unacceptable behaviour.

The practice will not tolerate abuse (physical or verbal), violent or threatening behaviour.  The practice follows the NHS Zero Tolerance policy and will not hesitate to report a person causing distress in our practice to the police where appropriate. 

We will not accept behaviour that causes hurt, alarm, damage or distress. This includes behaviour such as the giving of insulting gestures or racist comments.

Any patient who is abusive, will be removed from the practice list and may have to be managed under NHS England’s arrangements for violent patients. Re registration with the practice can be withheld in cases where abusive behaviour has been previously demonstrated.



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