IMPORTANT NOTICE FOR ALL PATIENTS
WE ARE CHANGING OUR CLINICAL COMPUTER SYSTEM
BETWEEN JUNE 15TH AND JUNE 28TH 2017.
WE WILL AIM TO KEEP DISRUPTION TO A MINIMUM BUT PATIENTS CAN HELP US IN THE FOLLOWING WAYS:
If possible, avoid visiting the surgery during this time. We will be running “SIT AND WAIT” surgeries for patients who need to be seen during this time.
If your PRESCRIPTION will run out during this time, put your request in early. The electronic link with your pharmacy will not work during this time.
Be PATIENT AND UNDERSTANDING with clinicians and administrative staff who will still be getting used to a new system.
Changes to Appointment System
In an attempt to prevent the very large number of GP appointments that are being wasted when patients do not attend, we will shortly be making changes to our appointment system. In the last 6 months, 885 GP appointments have been wasted. This is equivalent to 31 working days. We have attempted to improve the situation by writing to patients who miss their appointments, but this has not helped.
From August 1st 2016, the majority of appointments with a GP will only be available to book a couple of days ahead. We will continue to offer same day access to a clinician for patients with medical symptoms which require this and there will be a few appointments that can be pre-booked with a GP two weeks ahead.
This change will not affect appointments with the Practice Nurses or Phlebotomist.
Please ensure we have your correct mobile telephone number so we can send you a text to remind you about your appointment. If you no longer need your appointment, please remember to cancel it in good time, so it can be used by someone-else. If we have sent you a text reminding you about your appointment, you can cancel it by replying Cancel.
Annual Practice / Patient Participation Report
The Practice has produced it's annual Practice / Patient Participation report. Please click the link below to view. The report can also be viewed in the waiting room at the Practice.
PPG Action Plan
The training of Doctors within the Surgery
Our new registrars Dr Andy Thomas and Dr Hetty Bostock have recently joined our surgery. They will be with us for 6 months from February 2017.
GP Registrars are qualified doctors who undertaking a 3-year training program to become GPs. They will usually work independently when seeing patients but their work is supervised and monitored by their GP trainer, which it our practice is Dr Ward.
Patients are advised to read further information about NHS England's new care.data programme. Leaflets are available at the Practice and further details can be found here.