Due to a high demand of medical queries being sent into the surgery email box, we would like to explain why we remind patients to use the triage system and not our email system. Any medical issue must be sent through to the surgery on a triage request. Triage requests are seen by the Triage Doctors who are working that day. This is the most efficient way of getting your medical issue to a clinician without delay. Emails are used at the surgery for general enquiries not for any medical issues you may be experiencing.
We apologise if when sending in an email you get a reply stating that your enquiry needs to go via the triage system but the surgery administration is there to direct you to the correct pathway for medical treatment.
Help us to help you. Our team of receptionist can assist you if you are finding the triage system hard to navigate – call the surgery and they will only be too happy to assist.
Thank you
