Violent or abusive behaviour

The practice reaffirms its commitment to protect all staff, patients and visitors from unacceptable behaviour.

The practice will not tolerate abuse (physical or verbal), violent or threatening behaviour.  The practice follows the NHS Zero Tolerance policy and will not hesitate to report a person causing distress in our practice to the police where appropriate.

We will not accept behaviour that causes hurt, alarm, damage or distress. This includes behaviour such as the giving of insulting gestures or racist comments.

Any patient who is abusive, will be removed from the practice list and may have to be managed under NHS England’s arrangements for violent patients. Re registration with the practice can be withheld in cases where abusive behaviour has been previously demonstrated.